About This Position
Sameas Type2,PLUS: The Donations Call Center Supervisor: Not Specified 1.Coordinatesandmanagesastateorregionalphone 1.Coordinatesandmanagesalocalorcountyphone bankorcallcenter bankorcallcenter 2.Managescallcenteroperations,including 2.Implementsandupdatescallcenterscripts coordinatingcallcentervolunteers,recruitingcall- 3.Ensuresthatincidentinformationisreceivedand takers,developingscripts,troubleshootingand communicatedquicklyandaccurately managingphoneoperatorsandequipment 4.Identifiesandtrainscall-takers 3.Ensureslogisticalsupport,suchassecuringfacility 5.Coordinatesoperationswiththe Public Information space,equipment,phones,computersand Officer(PIO),Donations Coordination Task Force, workstations Volunteer Coordination Task Force,Mass Care Task Forces(suchasthe Distributionof Emergency Supplies Task Force)andotheremergencyhumanservices operations,asthe Authority Having Jurisdiction(AHJ) specifies
Training Requirements
Sameas Type2,PLUS: Completionofthefollowing: The NIMSTraining Programdefinesanationalbaseline Completionofthefollowing: 1.IS-026:Guideto Pointsof Distribution toguideandpromote NIMStraining.Itprovides 1.E0289:State Volunteerand Donations Management 2.IS-100:Introductiontothe Incident Command recommendationstoassist AHJsindevelopingtheir 2.IS-405:Mass Care/Emergency Assistance Overview System,ICS-100 owntrainingplans,tailoredtotheirspecificneeds 3.IS-703:National Incident Management System 3.IS-200:Basic Incident Command Systemfor Initial Resource Management Response,ICS-200 4.G0288:Local Volunteerand Donations Management 5.IS-288:The Roleof Voluntary Organizationsin Emergency Management 6.G0489:Managementof Spontaneous Volunteersin Disasters 7.IS-700:National Incident Management System,An Introduction 8.IS-800:National Response Framework,An Introduction 9.Local Call Center Orientation,suchas2-1-1or equivalent
Experience
Sameas Type2,PLUS: Knowledge,Skillsand Abilities: Not Specified Knowledge,Skillsand Abilities: 1.Abilitytomanagephonebanks,callcentersand 1.Abilitytodevelopandimplementcallcenterscripts socialmedia andtraining 2.Abilitytoreferoffersofdonatedfunds,goodsand volunteerservicestoappropriatenongovernmental Experience: organizations(NGO)oragencies 1.Experienceworkingasa NIMSType1or Type2 3.Abilitytotraincallcentervolunteers Donations Call Center Supervisorduringthree 4.Abilitytoprovideinformationandreferralsfor operationalincidentsorplannedeventsatalocal,state, emergencyhumanservices territorial,tribalor Federallevel Experience: 1.Experienceworkingindonationscoordination, volunteercoordination,masscareoperationsor emergencyhumanservicesatalocal,state,territorial, tribalorfederallevel 2.Experienceworkinginacallcenter
FEMA RTLT Standard
Donations Call Center Supervisor
ID: 9-509-1217
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