Medical and Public Health
Fatality Management Call Taker Specialist
About This Position
The FMCall Taker Specialist: Not Specified 1.Reportstothe FMInformation Collection Coordinator 2.Initiatesthe Authority Having Jurisdiction(AHJ)-approvedcallcenterpaperwork orsoftwarewithfamilymembersandacquaintancesofvictims 3.Receivesincomingcallsreportingmissingpersons 4.Handlesallverbalandwrittencommunicationaboutthedeceased,nextofkin (NOK),andfamilymemberswithdiscretionandconfidentiality
Training Requirements
Completionofthefollowing: Not Specified 1.IS-100:Introductiontothe Incident Command System,ICS-100 2.IS-200:Basic Incident Command Systemfor Initial Response,ICS-200 3.IS-700:National Incident Management System,An Introduction 4.IS-800:National Response Framework,An Introduction 5.Psychological First Aid(PFA)Training(minimum4hours)
Experience
Knowledge,Skills,and Abilities: Not Specified 1.Intermediatecomputerskills,includinge-mail,internet,wordprocessing,and spreadsheetproficiency 2.Stronginterpersonalskills 3.Abilitytohandlehighcallvolumesandhigh-stresscalls Experience: Twoyearsofcall-takingexperienceinacallcenter,dispatchcenter,orhigh-volume officesetting
FEMA RTLT Standard
Fatality Management Call Taker Specialist
ID: 12-509-1388
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